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How to Buy From HomeTech Solutions -- Home Automation & Security

It's easy to buy from HomeTech
Online Orderingwith TechCarts!
Toll-Free Phone 1-888-257-4406
By Fax1-408-257-4389
In Our Showroom
After Hours

More Information
TechCashDiscount Program
New Customers
Terms
Payment Methods
Delivery
Satisfaction Guarantee
Low-Price Guarantee
Warranty
Directions and Map
About HomeTech

Related Links
HomeTech Support

New Customers

New customers may place an opening order at any time. We will input your order immediately so as to expedite delivery.

Initial accounts will be on a prepay basis. Contractor and Dealer accounts may apply for an account (contact us for an application).

Please be prepared to give us the following information with your first order:

Your name
Company name (if relevant)
Street address, city, state, zip
Shipping address (if different)
Daytime telephone number
Your resale number and/or contractors number (if relevant)
And the information about this order (see below)

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Placing an Order

We offer several ways to place your order:

Online

Place your order with our online Shopping Cart system.

Phone Orders

Call toll-free 888-257-4406 to place your order. Please be prepared with the following information:

Your name, your company name, or your customer number
Daytime telephone number (make sure we have the correct number)
Shipping address (if different)
Model number and quantities of items
Purchase Order number (if relevant)
Shippingmethod
Method of payment

Phone Orders
Return Authorizations
Technical Support (Opens 10 AM PST)
Corporate Business
Hours	9AM - 5PM PST M-F
Phone	888-257-4406

**Showroom hours for walk-in customers**
Hours	10AM - 6PM M-F 10AM - 5PM Sat
Address	10600 S De Anza Blvd Cupertino CA 95014
Phone	408-257-7152
Directions	Directions & Map

Fax Orders

Just fax the above information anytime to 408-257-4389. We will quickly process your order. Be sure to include a phone number so that we can notify you when it ships or is ready for pick-up.

After Hours

Call toll-free 888-257-4406 anytime to leave an order on our answering machine. Be sure to include a phone number so that we can notify you when it ships or is ready for pick-up.

Showroom

We will be happy to fill your order, and answer any questions, right in our showroom.

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Terms

Orders can be prepaid or paid for when the order is picked up

Contractors and Dealers may apply for an open account. Contact us for an application.

For "instant terms," you can place your credit card on filewith us.

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Payment Methods

We accept cash, checks, Visa, MasterCard, and Discover. Please be sure to include the account number, expiration date, and card holder's name with all credit card orders.

For your convenience you can place your credit card on filewith us. This streamlines the ordering process and bypasses the application for an open account.

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Delivery

Shipping: We ship UPS, FedEx, and Priority Mail. UPS and FedEx orders in before 5PM EST (2PM PST) weekdays will ship that day! Shipping charges are calculated based on item weights, packaging, and shipping method.
Will Call: Customers may purchase and/or pick-up merchandise at the will-call counter in the rear of our showroom between 10:00 A.M. and 6:00 P.M. weekdays, and between 10:00 A.M. and 5:00 P.M. Saturdays. Will call orders will be held for a maximum of one week after placing the order.; Feel free to call us with your will-call order in advance and we will have it waiting for you.

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Satisfaction Guarantee

All products except books, videos, training courses, and partial spools of wire, cable, and raceway have a 30 day money back guarantee (excluding shipping charges).

To return a product for credit:

Call HomeTech at 888-257-4406 for an RMA.
Write the RMA number on the shipping label.

Return defective unit, postage or freight prepaid to:

HomeTech Solutions
             RMA Number
             10600 S De Anza Blvd.
             Cupertino, CA 95014

Enclose dated proof of purchase.
We are not responsible for shipping loss or damage. Units to be returned should be packed carefully.

To avoid a re-stocking fee, all products must be returned in their original, resellable condition. Conditions that cause the product to not be immediately restockable will result in a restocking fee, based on the invoice price of the item, as follows:

Product not in a clean, like-new condition: -20%
Original product packaging missing, damaged, or marked up in any way: -25%
Warranty card missing: -10%
Manuals or documentation missing or not in pristene condition: -10%
Missing or incorrect power supply: -20%
Accessories damaged or missing: Varies, -10% min.
Product not received by us within 30 days of the date of invoice: -20%
Missing RMA number, out of date RMA, or no RMA: No refund issued. (RMA numbers are valid for 30 days from the date of issue.)

If, due to our error, an RMA is issued beyond the 30 day satisfaction guarantee period, a restocking fee of 20% per month over will apply when the item is received.

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Low-Price Guarantee

We are 100% committed to offering our products at the best possible prices. If you come across an identical product being offered at a lower price, bring it to our attention and we will meet that price!

When ordering on-line:Simply include in thenotesbox the part number, price, and the full URL (webpage address) of the page containing that item from our competitors website. We will contact you if we are unable to match that price.

When ordering by phone:Notify our sales staff of the part number, price, and the full URL (webpage address) of the page containing that item from our competitors website. Or you can fax, before ordering, the web-page (including URL), catalog page, or advertisment to 408-257-4389 attn Sales Desk.

Price match information must include theexact internet address(URL) of the product listed with a lower price or a previously faxed printout of the web page, catalog page, or advertisment. This information will be verified by our order processing department.
Competitor must be a legitimate authorized retailer with no purchase restrictions, such as required memberships. On-Line competitor pricing and product listing URLs must be contained within a proprietary ecommerce site; Products listed on eBay stores, Yahoo! stores, or other web malls are excluded from this offer.
Item must be in stock, brand new, and the exact same make, model, and color.
Price must be published on the internet, catalog, or advertisement. Price cannot be a wholesale, after-discount, after-rebate, closeout, or auction price.

Please note: Once your order is shipped we can no longer apply the low price guarantee. We reserve the right not to sell products below cost. Low Price Guarantee not applicable for in store purchases or will-call orders. TechCash is not available on price-matched items. Orders containing price-match items may take longer to process.

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Warranty

Merchandise is sold with the respective manufacturer's warranty. Warranties are provided for the end consumer's use only. If warranty repair is required, either HomeTech, the reseller, or the end user may forward the merchandise to the manufacturer. For merchandise returned to HomeTech for warranty repair, HomeTech may elect to replace the merchandise, procure a replacement, or return the merchandise to the manufacturer for repair.

If service is required under this warranty:

Call HomeTech at 888-257-4406 for an RMA.

Return defective unit, postage or freight prepaid to:

HomeTech SolutionsRMA Number10600 S De Anza Blvd.
             Cupertino, CA 95014

Enclose dated proof of purchase.
We are not responsible for shipping damage. Units to be returned should be packed carefully.

This warranty does not extend to any products which have been subject to misuse, neglect, accident, incorrect wiring, or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than HomeTech. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products.

Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights and you may also have other rights which vary from state to state.

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Returns for Non-Warranty Repair

HomeTech does not handle non-warranty repair. Consult the respective manufacturer's customer service department.

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All Returns

All returns must be accompanied by a return authorization number. This number must be written on all correspondence and on the outside of all cartons being returned.

Please include your name and a short description of the reason for return, description of the problem, and whether the return is for warranty repair or credit.

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Non-Returnable Merchandise

Due to manufacturer's policies, some merchandise may not be returnable for any reason. Merchandise that is "close out" or "special order" is not returnable.

Due to manufacturer's policies, books, videotapes, and courses arenotreturnable.

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Return Freight

Shipping charges that are incurred by the customer for merchandise being returned to HomeTech, for any reason, must be paid by the customer and not by HomeTech.

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Cancelled Merchandise

It is a customer's responsibility to pay all shipping and restocking charges that accrue due to customer cancellation or merchandise ordered but refused on delivery. All C.O.D. orders that are refused will be charged an additional $15.00 charge plus the shipping charges, plus the restocking charges.