How to Buy From HomeTech Solutions -- Home Automation & Security

It's easy to buy from HomeTech Online Orderingwith TechCarts! Toll-Free Phone 1-888-257-4406 By Fax1-408-257-4389 In Our Showroom After Hours More Information TechCashDiscount Program New Customers Terms Payment Methods Delivery Satisfaction Guarantee Low-Price Guarantee Warranty Directions and Map About HomeTech

Related Links HomeTech Support

New Customers

Initial accounts will be on a prepay basis. Contractor and Dealer accounts may apply for an account (contact us for an application).

Please be prepared to give us the following information with your first order:

• Your name
• Company name (if relevant)
• Street address, city, state, zip
• Shipping address (if different)
• Daytime telephone number
• Your resale number and/or contractors number (if relevant)
• And the information about this order (see below)

Placing an Order

Online

Place your order with our online Shopping Cart system.

Phone Orders

Call toll-free 888-257-4406 to place your order. Please be prepared with the following information:

• Your name, your company name, or your customer number
• Daytime telephone number (make sure we have the correct number)
• Shipping address (if different)
• Model number and quantities of items
• Purchase Order number (if relevant)
• Shippingmethod
• Method of payment

Phone Orders Return Authorizations Technical Support (Opens 10 AM PST) Corporate Business Hours 9AM - 5PM PST M-F Phone 888-257-4406

Showroom hours for walk-in customers Hours 10AM - 6PM M-F 10AM - 5PM Sat Address 10600 S De Anza Blvd Cupertino CA 95014 Phone 408-257-7152 Directions Directions & Map

Fax Orders

Just fax the above information anytime to 408-257-4389. We will quickly process your order. Be sure to include a phone number so that we can notify you when it ships or is ready for pick-up.

After Hours

Call toll-free 888-257-4406 anytime to leave an order on our answering machine. Be sure to include a phone number so that we can notify you when it ships or is ready for pick-up.

Showroom

We will be happy to fill your order, and answer any questions, right in our showroom.

Terms

Contractors and Dealers may apply for an open account. Contact us for an application.

For "instant terms," you can place your credit card on filewith us.

Payment Methods

For your convenience you can place your credit card on filewith us. This streamlines the ordering process and bypasses the application for an open account.

Delivery

Shipping

We ship UPS, FedEx, and Priority Mail. UPS and FedEx orders in before 5PM EST (2PM PST) weekdays will ship that day! Shipping charges are calculated based on item weights, packaging, and shipping method.

Will Call

Customers may purchase and/or pick-up merchandise at the will-call counter in the rear of our showroom between 10:00 A.M. and 6:00 P.M. weekdays, and between 10:00 A.M. and 5:00 P.M. Saturdays. Will call orders will be held for a maximum of one week after placing the order.

Feel free to call us with your will-call order in advance and we will have it waiting for you.

Satisfaction Guarantee

To return a product for credit:

1. Call HomeTech at 888-257-4406 for an RMA.
2. Write the RMA number on the shipping label.
3. Return defective unit, postage or freight prepaid to:

   HomeTech Solutions
                RMA Number
                10600 S De Anza Blvd.
                Cupertino, CA 95014

4. Enclose dated proof of purchase.
5. We are not responsible for shipping loss or damage. Units to be returned should be packed carefully.

To avoid a re-stocking fee, all products must be returned in their original, resellable condition. Conditions that cause the product to not be immediately restockable will result in a restocking fee, based on the invoice price of the item, as follows:

• Product not in a clean, like-new condition: -20%
• Original product packaging missing, damaged, or marked up in any way: -25%
• Warranty card missing: -10%
• Manuals or documentation missing or not in pristene condition: -10%
• Missing or incorrect power supply: -20%
• Accessories damaged or missing: Varies, -10% min.
• Product not received by us within 30 days of the date of invoice: -20%
• Missing RMA number, out of date RMA, or no RMA: No refund issued. (RMA numbers are valid for 30 days from the date of issue.)

If, due to our error, an RMA is issued beyond the 30 day satisfaction guarantee period, a restocking fee of 20% per month over will apply when the item is received.

Low-Price Guarantee

When ordering on-line:Simply include in thenotesbox the part number, price, and the full URL (webpage address) of the page containing that item from our competitors website. We will contact you if we are unable to match that price.

When ordering by phone:Notify our sales staff of the part number, price, and the full URL (webpage address) of the page containing that item from our competitors website. Or you can fax, before ordering, the web-page (including URL), catalog page, or advertisment to 408-257-4389 attn Sales Desk.

• Price match information must include theexact internet address(URL) of the product listed with a lower price or a previously faxed printout of the web page, catalog page, or advertisment. This information will be verified by our order processing department.
• Competitor must be a legitimate authorized retailer with no purchase restrictions, such as required memberships. On-Line competitor pricing and product listing URLs must be contained within a proprietary ecommerce site; Products listed on eBay stores, Yahoo! stores, or other web malls are excluded from this offer.
• Item must be in stock, brand new, and the exact same make, model, and color.
• Price must be published on the internet, catalog, or advertisement. Price cannot be a wholesale, after-discount, after-rebate, closeout, or auction price.

Please note: Once your order is shipped we can no longer apply the low price guarantee. We reserve the right not to sell products below cost. Low Price Guarantee not applicable for in store purchases or will-call orders. TechCash is not available on price-matched items. Orders containing price-match items may take longer to process.

Warranty

If service is required under this warranty:

1. Call HomeTech at 888-257-4406 for an RMA.
2. Return defective unit, postage or freight prepaid to:

   HomeTech SolutionsRMA Number10600 S De Anza Blvd.
                Cupertino, CA 95014

3. Enclose dated proof of purchase.
4. We are not responsible for shipping damage. Units to be returned should be packed carefully.

This warranty does not extend to any products which have been subject to misuse, neglect, accident, incorrect wiring, or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than HomeTech. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products.

Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights and you may also have other rights which vary from state to state.

Returns for Non-Warranty Repair

All Returns

Please include your name and a short description of the reason for return, description of the problem, and whether the return is for warranty repair or credit.

Non-Returnable Merchandise

Due to manufacturer's policies, books, videotapes, and courses arenotreturnable.

Return Freight

Cancelled Merchandise