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HomeTech Solutions Policies

Returns for Warranty Repair(below)
Returns for Non-Warranty Repair(below)
Returns for Credit(below)
All Returns(below)
Non-Returnable Merchandise(below)
Return Freight(below)
Cancelled Merchandise(below)

Returns for Warranty Repair

Merchandise is sold with the respective manufacturer's warranty. Warranties are provided for the end consumer's use only. If warranty repair is required, either HomeTech, the reseller, or the end user may forward the merchandise to the manufacturer. For merchandise returned to HomeTech for warranty repair, HomeTech may elect to replace the merchandise immediately, procure a replacement, or return the merchandise to the manufacturer for repair.

Returns for Non-Warranty Repair

HomeTech does not handle non-warranty repair. Consult the respective manufacturer's customer service department.

Returns for Credit

Merchandise accepted for return will be credited at 90% of the invoice price or the current price, whichever is lower. This is to cover handling and restocking of the item. Returned merchandise must be in its original carton, complete with accessories, manuals, and must be in re-sellable condition. Items that have been used in a reseller's store, items bearing decals, marks, or notations due to the reseller or the reseller's customers are not acceptable for return. This merchandise will be returned to the reseller.

All Returns

All returns must be accompanied by a return authorization number. This number must be written on all correspondence and on the outside of all cartons being returned.

Please include your name and a short description of the reason for return, description of the problem, and whether the return is for warranty repair or credit.

Non-Returnable Merchandise

Due to manufacturer's policies, some merchandise may not be returnable for any reason. Merchandise that is "close out" or "special order" is not returnable.

Return Freight

Shipping charges that are incurred by the customer for merchandise being returned to HomeTech, for any reason, must be paid by the customer and not by HomeTech.

Cancelled Merchandise

It is a customer's responsibility to pay all shipping and restocking charges that accrue due to customer cancellation or merchandise ordered but refused on delivery. All C.O.D. orders that are refused will be charged an additional $15.00 charge plus the shipping charges, plus the restocking charges.