HomeTech Support

How To Contact Us

• provide extensive free information about our products here on this website,
• have dozens of free tutorials posted in our learn section,
• sell educational videos and books, and
• have a knowledge base with common questions and answers.

What's the nature of the question?	How To Contact	Notes
To Place an Order	www.hometech.com or Call 888-257-4406 x101	We do not accept orders via email. Please call or enter the order via the web.
Technical Questions Before You Buy	First... Try our Knowledge Base Then... presales@hometech.com or Call 888-257-4406 x103	Please email us only for specific questions about a product or an application that is not answered elsewhere on our website. Less specific questions and application design is best handled via telephone.
Technical Questions After You Buy	postsales@hometech.com or Call 888-257-4406 x103	We are not able to answer questions about products not purchased from us. Please supply an invoice number (8 digits, begins with "95") or the full name of the person or company that purchased the item.
Order Status Questions	orders@hometech.com or Call 888-257-4406 x102	If you received a shipping email from us, you can use the link on that email to check your shipping status. Please supply a weborder number (begins with "WEB" followed by 5 digits) or an invoice number (8 digits, begins with "95"). We cannot look up your order without this information.
To Change or Cancel an Order	Call 888-257-4406 x102	Due to the speed at which we process orders, it is often not possible to change or cancel an order. (You can place a second order for additional products or call for an RMA once the order is received.)
Questions or Comments About the Website	webmaster@hometech.com
All International Order Inquiries	international@hometech.com
Kudos and Complaints	supervisor@hometech.com
Return Requests	Call 888-257-4406 x102	We do not accept RMA requests via email. Please call or click here for further information.
Stock Availability	www.hometech.com or Call 888-257-4406 x102	The "In Stock" flag next to each item on our website is updated daily at 5:00 PM PST. For more detailed information about an item's stock status, please call.
Item Prices	www.hometech.com or Call 888-257-4406 x102	The item pricing on our website comes straight from our order-processing database and is always current. If quantity discounts are available, they will be noted along with the price on the website. For information on wholesale pricing, click here.

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Support Dept
HomeTech Solutions
10600 S De Anza Blvd
Cupertino CA 95014

Showroom

Click for point to point directions.

Freeway Directions:

From Highway 85
Get off at the "De Anza Blvd" exit. Go north (towards Sunnyvale) one mile on De Anza Blvd. Just past Bollinger Road, turn right into the De Anza Center parking lot (just past Flames resturant).

From Highway 280
Get off at the De Anza Blvd exit (also marked "Cupertino Exit".) Go south (towards Los Gatos) one mile on De Anza Blvd. At Bollinger Road, make a "U" turn. Turn right into the De Anza Center parking lot (just past Flames resturant).